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Privacy Policy

Metro Motors Holden Privacy Policy

Introduction

This Privacy Policy is Metro Motors Holden official online privacy policy and it applies to all personal information collected by Metro Motors Holden.

Metro Motors Holden is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

Acceptance

You accept that your use of this site includes your acceptance of this Privacy Policy.

Collection of Information

Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities.

In particular, personal information is collected from people in the following situations by Metro Motors Holden:

If you contact Metro Motors Holden, we may keep a record of that correspondence.

When you submit your e-mail address to our web site mailing list. At the time of or before the personal information is collected by us we will take reasonable steps to ensure that you are made aware of the fact that you are able to gain access to the information held about you, the purpose of the collection, the types of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

Use of information collected and disclosure of personal information to others

We may use or disclose personal information held about an individual for the primary purpose for which it is collected (for instance, the provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance). We may also use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.

In addition we are permitted to use or disclose personal information held about you:

  • Where you have consented to the use or disclosure
  • Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety
  • Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or reporting the matter to the relevant authorities
  • Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process)
  • Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body

Links

Our web site may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. Metro Motors Holden encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.

Security and Storage

Metro Motors Holden places great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Metro Motors Holden retains the information you provide to us including possibly your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held in controlled facilities. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

No data transmission over the internet can be guaranteed to be totally secure. While we strive to protect user's personal information, Metro Motors Holden cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Metro Motors Holden receives your transmission, it makes every effort to ensure its security on its systems.

Access to and correction of personal information

Metro Motors Holden is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users.

So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

Complaints

If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us.

We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.

Cookies

When you visit the Metro Motors Holden site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our web sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.

Changes to Privacy Policy

If Metro Motors Holden changes its Privacy Policy, changes will be posted on this Privacy Policy page. It is in your interests to refer back to this Privacy Policy regularly to review any amendments.

Contacting Us

If you require further information regarding our Privacy Policy, please contact us.

Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner's website at www.privacy.gov.au.

    Holden PRIVACY POLICY
    GM Holden Ltd (Holden) recognises the importance of protecting an individual's privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.

    Personal information is information or an opinion about an individual who is reasonably identifiable.

    In accordance with the 13 Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act), this Privacy Policy details how Holden will manage and protect personal information, including information that Holden collects and uses for the purpose of providing better customer service by striving to meet our customers' needs and expectations about our cars and other products.

    This Privacy Policy generally does not apply in relation to current or former Holden employees.

    Holden dealers are independent of Holden and have privacy policies which differ from ours. Holden dealers are responsible for their own privacy policies and privacy practices. Please contact your Holden dealer directly for further information.

    Holden may amend this Privacy Policy at any time. The updated version will be available by following the "Privacy Policy" link on Holden's website homepage, at www.Holden.com.au. Holden may highlight changes to this Privacy Policy on its homepage, but you should check the Privacy Policy regularly for changes.

    COLLECTING PERSONAL INFORMATION
    Holden will be fair and open about the way we collect information about you and what we intend to do with the information.

    Holden may collect and hold personal information about you such as your name, address, telephone number, driver's license, date of birth, your vehicle's vehicle identification number, registration date, registration number, change of address and telephone information, amount of your GM Holden MasterCard rebate and the expiry date of your rebate points, and any other information you may voluntarily provide to us.

    Holden collects most personal information directly from you, for example when you provide information through market surveys, product focus groups, the websites operated by Holden, Holden's customer assistance service (Customer Care) via mail, email and telephone enquiries, and during the recruitment process. Third parties may also share information with us, including our Dealers (such as vehicle purchasing, servicing and warranty information), related companies and Westpac (if you have a GM Holden MasterCard, Westpac provides Holden with some information for the purposes of ensuring that card holders are able to claim their GM Holden MasterCard rebate when purchasing an eligible Holden vehicle). We may also collect your personal information if you enter a competition or promotion we run (either directly or through our marketing agents), or through a recruitment or employment agency.

    We may collect information about Dealer staff directly from those staff or from our Dealers, and about staff of our suppliers directly from those staff or from other staff of those suppliers. The information we collect about Dealer staff may include your name, position, contact details and training records. The information we collect about staff of our suppliers may include your name, position and contact details.

    Other than the personal information set out in this policy, Holden does not collect any credit information about you. If we receive information about you from a third party, wherever practical we will make sure they undertake to comply with the Privacy Act.

    Holden vehicles, like other modern motor vehicles, have a number of sophisticated computer systems that monitor and control several aspects of the vehicle's performance. Holden vehicles use on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for air bag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in certain collision events by computer systems, such as those commonly called event data recorders (EDR). The information from EDR's, if available, is used to improve customer and driver safety, better understand what happens to our vehicles in the event of a collision and shall be provided to the police on request.

    USING PERSONAL INFORMATION
    Holden only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by an Australian law or court or tribunal order.

    We may use personal information we collect about you for a number of purposes including:

    • to tell you about other products and services that may be of interest to you;
    • to learn more about your level of satisfaction, your expectations of us and our Dealers and how we can meet them (for example, in relation to Holden's products and services, and the products and services provided by Dealers and contracted service providers such as Roadside Assistance);
    • to ensure that any warranty claim is properly administered;
    • to run a competition or promotion you have entered;
    • to consider you for a position at Holden for which you have applied;
    • to acquire goods or services from you or from your employer;
    • to ensure that you are contacted as soon as possible in the event of a safety-related product recall;
    • to improve driver safety and to better understand what happens to Holden vehicles in the event of a collision;
    • for other purposes to which you have consented; and
    • as required or permitted by relevant laws and regulations.
    Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you.

    If you do not provide your personal information, Holden is less able to perform the above functions.

    DISCLOSING PERSONAL INFORMATION
    Holden may need to disclose personal information outside of the jurisdiction from which it was collected. When we disclose your personal information overseas, Holden is generally required to take reasonable measures to ensure that your information is held, managed and accessed in accordance with the standards that apply in Australia. In relation to health information about an individual, we will generally only disclose the information outside of the state or territory where we collected it if we reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which upholds principles for fair handling of the information that are substantially similar to the principles that apply in the state or territory of collection.

    We may disclose personal information we collect about you for different purposes including:

    • to assist our related companies (such as General Motors and Holden New Zealand) and other service providers (such as information technology service providers, payroll service providers, recruitment service providers, third parties that provide services in relation to Holden's internal feedback and reporting programs i.e. Awareline program, service providers who assist us with "onboarding" new staff, mailing houses, Holden Assist, Holden Roadside Assistance) so that they can provide the services that we have contracted out to them;
    • to provide information to our Dealers so that they can provide goods or services to you or respond to a complaint by you, or to help them improve the quality and standard of service they provide to you;
    • to your nominated referees so that we may check your references if you are applying for a position with Holden; and;
    • as required by relevant laws and regulations.
    Holden may disclose personal information to such entities located in the following countries/regions:

    • the USA;
    • Spain;
    • other countries in Europe;
    • Africa;
    • Oceania;
    • South America;
    • Asia; and
    • the Middle East;
    We will not sell, rent or trade your information to/with any other organisation.

    CONSENT
    We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected.

    If you do not consent to Holden collecting, using and/or disclosing your personal information, this may affect Holden's ability to deliver and improve its products and services.

    MARKETING AND PRIVACY
    Holden sends marketing materials to its customers and other people who have provided Holden with personal information from time to time about products and services offered by Holden, its Dealers and its affiliates.

    If you do not wish to receive marketing materials from Holden, its Dealers or its affiliates, please complete the opt-out provision on the marketing information sent to you and return it to Holden (or contact Holden Customer Care on 1800 033 349 or at holdencustomercare@gm.com). Holden will note your request and respect your wish not to receive any marketing materials.

    If you choose not to receive any marketing materials from Holden, you may miss out on special product and service offerings and opportunities.

    COOKIES
    We use cookies and track IP addresses via our websites so we can improve our services provided by our websites and enhance your user experience.

    Cookies are pieces of information a website can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our websites more user friendly, to give you a better experience when you return to a website and to target advertising to you that we think you may be interested in. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies. Cookies can be disabled or purged from your browser if you so choose. You can find information specific to your browser under the "help" menu. We can't guarantee the proper functioning of our websites if you choose to disable cookies.

    PROTECTING PERSONAL INFORMATION
    Holden will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure.

    Holden stores personal information in transmission logs and archive systems for a period Holden considers reasonable depending on the primary purpose for which that information was collected. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information. The physical and electronic security systems at Holden comply with the guidelines of the Information Commissioner.

    Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the Information Commissioner.

    Holden will ensure that its employees receive training (and refresher training) about the management of personal information relevant to their respective roles and responsibilities.

    Holden will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory rights under any applicable law including the Privacy Act or the Competition and Consumer Act 2010 (Cth). Please notify us immediately if you become aware of any breach of security.

    ACCESSING AND REQUESTING CORRECTION OF PERSONAL INFORMATION
    We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.

    If you wish to obtain access to and/or correct your personal information held by Holden, please contact Holden Customer Care on 1800 033 349 or email us at holdencustomercare@gm.com.

    Holden will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases Holden will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and Holden agrees with your request, these changes will be made as soon as practicable. If Holden does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied you may also complain to the Information Commissioner (at www.oaic.gov.au).

    RESOLVING YOUR CONCERNS
    If you have a complaint regarding Holden's management of your personal information, please prepare your complaint in writing and email it to us at holdencustomercare@gm.com.

    Holden will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.

    PRIVACY AND Holden EMPLOYEES
    Due to the "employee records exemption" in the Privacy Act, Holden is generally not required to comply with the Privacy Act in relation to personal information held in its employment records concerning current or former Holden employees. Therefore, this Privacy Policy generally does not apply in relation to current or former Holden employees.

    However, Holden recognises that employee records should nevertheless be handled carefully, and Holden will comply with any obligations that may apply to employee personal information under other applicable laws.

    Holden may disclose personal information held in its employment records for different purposes including: to our related companies (such as General Motors and Holden New Zealand) and to service providers (such as information technology service providers, payroll service providers, recruitment service providers, third parties that provide services in relation to Holden's internal feedback and reporting programs i.e. Awareline program and service providers who assist Holden with "onboarding" new staff) so that they can provide the services that Holden has contracted to them to perform.

    Holden employees may seek to access, update or correct the personal information which Holden holds about them by contacting their Human Resources Manager. Such requests will be assessed on a case by case basis.

    The employee records exemption does not apply (and this Privacy Policy does apply) to:

    (a) independent contractors;

    (b) secondees into Holden who remain employees of the seconding client or firm;

    (c) voluntary work experience students; or

    (d) job applicants.

    Health records legislation also applies to health information about employees collected or handled in Victoria and this Privacy Policy will apply to that information.

    FURTHER QUESTIONS
    If you have any questions about this Privacy Policy or our privacy practices you can contact us on 1800 033 349 or at holdencustomercare@gm.com.



    Date of this Privacy Policy: June 2014